Answer customer questions
Trained on your help pages, policies, and order info. It handles the everyday questions — usually 6 to 8 out of every 10.
Capability / Chatbots & Assistants
Chatbots trained on your business, not the internet.
Your customers wait too long for simple answers. Your team answers the same questions all day. We're an AI chatbot development company that fixes both — with a helper that knows your business and never makes things up.
The goal isn't "we have a chatbot." It's "customers actually like the chatbot."
Old chatbots follow a script and hit dead ends. Modern ones can read your help pages, know your policies, see the customer's real order, and either fix the problem or hand it to a person with all the details attached.
The key is where the answers come from. Our bots answer only from your real information — and they show their source. If they don't know, they say "let me get you a person." They never guess at your policies. A bot that makes things up is worse than no bot at all.
01/ What we build
What your assistant can do.
Help shoppers decide
Honest answers about your products, smart questions to find the right fit, and a booked meeting when someone's ready.
Answer your own team
IT, HR, and how-do-I questions answered from your manuals — right inside Slack or Teams, where people already ask.
Work inside your help desk
Zendesk, Intercom, HubSpot, Salesforce — conversations and customer details flow both ways, automatically.
Show you the numbers
How many questions it solved, how happy people were, and which questions it couldn't answer yet — so you keep improving.
Sound like you, stay in line
Your tone, your rules about when to hand off, your legal lines. We try hard to trick it before your customers ever can.
02/ How it works
Live in weeks, better every month.
01
Gather what it needs to knowWeek 0–1
We collect your help docs, policies, and saved replies — and find the gaps. Together we pick the questions it must nail first.
02
Build and train itWeek 1–3
We connect it to your real info and tune how it sounds. Then your team tests it on real past conversations.
03
Shadow mode, then liveWeek 3–5
First it drafts answers next to your agents, quietly. When its answers are good enough, it goes live where you choose.
04
Tune and growOngoing
Every week we look at what it missed, fill the gaps, and let it take on more — only as the numbers earn it.
What we work with
Website & in-app chatSMSSlack / TeamsZendesk & IntercomHubSpot & SalesforceMany languagesShows its sourcesLive scoreboard
03/ Straight answers
Questions we get on the first call.
How is this different from the bot our help desk software includes?
The built-in bot answers from your help articles and stops there. A custom build answers from everything — your documents, your policies, and live info like order status. It can also take action: send the refund, update the record, book the call. If the built-in bot is enough for you, we'll say so on the first call. Most teams come to us because it isn't.
How do you stop it from making things up?
Three ways. It only answers from your real documents and data, and it shows where each answer came from. It's trained to hand off to a person instead of guessing. And before launch, we spend days trying to trick it — weird questions, edge cases, even attempts to break its rules. Nobody can promise zero mistakes; we promise they're rare, caught fast, and fixed.
How much does a custom chatbot cost?
Most support assistants land in five figures and go live inside six weeks, with the exact price fixed before we start. The easy way to think about it: compare the price to what your team spends every month answering the questions the bot will absorb. The first call gives you both numbers.
Can it hand a customer to a real person smoothly?
That handoff is half the design. The person gets the whole conversation, the customer's details, what the bot already tried, and a heads-up if the customer is frustrated. Nobody repeats themselves. You set the rules for when to hand off — angry customers, big accounts, legal topics, anything you choose.
What should your assistant handle first?
Bring last month's most common questions to a 30-minute call. We'll show you what a bot can take off your team's plate.
No theater. No black boxes. Scoped in one call.